Help

Delivery & Returns

Shipping

Delivery Time

Cost

Details

Standard

1-2 working days

£3.95

Orders placed after 2pm will be dispatched the next working day.

Express Delivery before 12pm

Next working day

£6.95

Orders placed after 2pm will be dispatched the next working day. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE

Express Delivery before 10:30am

Next working day

£10.95

Orders placed after 2pm will be dispatched the next working day. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE

Saturday Delivery

Saturday

£8.00

Orders placed after 2pm on a Friday will be delivered the following Saturday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE

14 DAYS TO RETURN

We are able to refund or exchange any item (including sale items) within 14 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).

HOW TO RETURN?

  • Complete the returns form enclosed with your order.
  • Use the returns address label included in your order.
  • Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.

FREE RETURNS

  • You will receive a pre-paid Royal Mail address label with your order. If you require a new label, please contact us. We advise you to take it into the Post Office for tracking and proof of delivery.
  • If your return parcel is over 2kg, please contact us to arrange your return.

WHAT HAPPENS NEXT?

  • Within 5 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).
  • The details of this will also be posted to your account.
  • Please note it can take a few more days for your bank to complete the refund, depending on their processing time.

WHAT IS YOUR RETURNS ADDRESS?

KidiCat,
86 – 90 Paul Street,
London,
EC2A 4NE